Looks like somebody’s got a case of the Mundaze!
I guess I don’t need to tell you I am not a fan on Mondays. It’s always my busiest day of the week, but at least the Sun came out even though it was a little unseasonably cool this morning. I don’t really mind being busy when it’s a productive busy, and I had a pretty productive day.
We had a strange problem this weekend I’d like to share, and also thank our alert viewers for being proactive and emailing us imedeately. Let me take this time to repeat we welcome your comments. Good, bad, and otherwise. I am on AIM and YIM if you want to chat, DTVruss and it’s forwarded to my cell phone even if I’m not logged onto the computer, as well as dtvanswers@wncn.com or use the feedback form on www.mync.com or my boss at myreview@wncn.com. You have no excuse to not let us know what’s happening out there, and I am very grateful we have a vocal and interactive audience. That makes things a lot easier, especially when crazy problems pop up.
I was born and raised in the flat lands of Northeastern North Carolina, but I have been in this area a long time now, and have had the pleasure of visiting almost every part of Central North Carolina. Each area is different, and perfect. I love Chatham County, Moore County, and all around. I am less of a fan of fire ants than Mondays, but I do know how to avoid them after learning the hard way in Fayetteville!
I know Moore County has a lot more going for it than just world-class golf courses. You’d have a hard time finding anyone there that does not love horses, have horses, or lives next door to a stable. So when the Preakness comes on, it’s a big deal. It’s bigger than the Super Bowl thing I’ve heard about.
I got an email Saturday that almost gave me another heart attack: “What is going on?!?!? I’m trying to watch the race and your stations goes off the air?!?! Are you kidding me?!?!” I was about to leave for dinner, and I quickly turned on my TV to check as I had not received any alerts from the transmitter computers of any issues. Luckily it was fine, so I replied it was fine at my house, and planned to investigate on Monday. Another viewer sent an email to our General Manager with a little more detail, that Dish Network had put up a slide saying something about the TV station had blocked it out.
To quote my viewers, are you kidding?!? I still have not heard back from Dish Network, but it appears they were told to block the race by some station, but I have no idea how or why they got confused with us. All the pre-race coverage was fine, and as soon as they got to the point the horses were in the starting gate, they shut us off. I know we get a lot of confused vendors mixing WNCN in Raleigh with WCNC in Charlotte. I don’t know if they ordered the block or what, but it didn’t come from us. I’m not sure how to find out exactly, but we’ll keep trying to get an answer to prevent it from happening again.
I totally understand this viewer was upset. ?!?!? usually indicates anger, and that’s cool so please feel free to express your feelings. I’ve said before I compliment waiters and waitresses for great service as quickly as I would complain. I can take it either way, so don’t be shy. If you have a digital TV problem, just ask for help. You will not hurt my feelings unless I can’t do anything to help.
Another viewer wtote in about over the air reception, stating that 5, 11, and 17 broke up often, and is this going to be fixed next month. See earlier post. Yes some issues will be resolved. But with any change, some new issues may pop up. If you have a stable signal now, you’re fine for next month. If you are having problems now, the keyword is antenna!
Your antenna is the thing. It is the only thing. It is the difference between great TV and Fail TV. Antenna!?!?! See, I can throw !?!?! back atcha!
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NBC on Time Warner digital cable airs shows that are supposed to be in the 16:9 format in standard 4:3. “The office” is affected. The sides of the picture are cropped off because of the problem. At the beginning of the show there is a flash frame that shows the program in true format(16:9) and then flashes back to the format that it airs in the rest of its entirety(4:3). The audio is also lagging maybe .25 seconds. These problems are extremely annoying, especially when its your favorite show. I hope you can help me with getting this fixed. Thanks.